Your Croton timepiece is warranted for life against failures due to defective materials or workmanship. Should such a defect occur, it will be repaired free of charge (except a $19.95 service fee for shipping, handling and insurance) and returned to you within a reasonable period of time from the date of its receipt at our factory service center.Do not attempt to open a watch yourself. Repairs should only be performed by the experienced watchmakers at Croton. This will ensure full coverage of the Croton warranty.This warranty does not cover free repair or replacement of cases, batteries, watchbands, straps, dials, crowns, or crystals within the warranty period since such items are subject to "wear and tear" of daily use.

Should your watch need to be repaired, you may send your watch to our Customer Service Department. Please make sure that you pack the watch securely and include a note with your name, address, phone number, e-mail address as well as the nature of the problem that you are experiencing. In addition, please include a check or money order to Croton Watch Company, in the amount of $19.95 (for shipping, handling and insurance). If you would like to use a credit card for this fee, please contact our Customer Service Department. Also, all returns must be shipped with either registered mail or with a trackable carrier such as UPS or Fedex. Sending with regular mail will result in the package being refused by the warehouse.

Your Croton timepiece is warranted for lifetime against failures due to defective materials or workmanship. Should such a defect occur, it will be repaired free of charge (except for a $19.95 shipping, handling & insurance fee) within a reasonable period of time from the date of its receipt at our factory service center.

Do not attempt to open a watch yourself. Repairs should only be performed by our repair center to ensure dust free conditions and to maintain the water resistance and accuracy of your timepiece, as well as keep in effect full coverage of the Croton warranty.This warranty does not cover free repair or replacement of cases, batteries, watchbands, straps, plating, dials, crowns, or crystals within the warranty period since such items are subject to "wear and tear" of daily use.

Should your timepiece require repair, Croton is proud to be able to offer you two methods of working with our outstanding customer service team.

The first and fastest method is via the internet. By logging onto: www.crotongroup.com/customerservice you have the ability to save time, as well as the hassle of lengthy phone calls. Its very simple to use and offers you added peace of mind updating you through every step of the repair process.

If you feel more comfortable contacting us via telephone, you may do so by contacting our customer service hotline at:

201.939.5100 ext. 110 
1.800.443.7639 ext. 110

When sending your timepiece for repair please enclose a note explaining the nature of the problem as well as check or money order payable to Croton Watch Company in the amount of $19.95 to cover shipp ding, handling & insurance fees.

Complete and mail this form with your watch when sending it for service or repair. Enclose a note explaining the nature of the problem your timepiece is experiencing, a copy of your original sales receipt as well as a payout for $19.95 to cover shipping, handling & insurance fees.